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     Scheduling Core Returns

  • MINIMUM REQUIREMENTS TO SCHEDULE A CORE RETURN
  • MERITOR CORE RETURN SHIPPING GUIDELINES STATE: <19,000 LBS., WILL MOVE LTL (LESS THAN TRAILER LOAD). >19,000 LBS., WILL BE SCHEDULED AS FTL (FULL TRUCK LOAD). FTLs ARE NOT SHIPPED SAME DAY THE REQUEST FOR CORE SHIPMENT IS SUBMITTED TO TMS. IF SHIPMENT IS >19,000 LBS. AND SHIPPED ON LTL PROVIDER, THE CORE SHIPPER WILL BE RESPONSIBLE FOR ALL TRANSPORTATION COSTS ABOVE AND BEYOND MERITOR'S CONTRACTED AGREEMENTS.
  • ***ALL SHIPMENT ALTERATIONS (i.e., additional skids or weight) SHOULD BE COORDINATED WITH MERITOR TMS. IF ALTERATIONS EXCEED THE GUIDELINES STATED ABOVE, THE CORE RETURN SHOULD NOT BE SHIPPED UNTIL RESCHEDULED AND CONFIRMED BY MERITOR TMS.
  • Any core return not meeting these requirements cannot be scheduled through Meritor. For shipments under Meritor's
    minimums, you must pay the return freight and ship using your own carrier.
  • Minimums:
  • Air Products (Air Dryers, compressors, valves, Meritor Wabco products) and Hydraulics (calipers, Lucas) - Minimum of 500lbs. and can return once per month.
  • Brake shoes - Minimum of 100 shoes and can return once a month.  EXCEPTION - Shipments of 500 shoe cores or more can be returned multiple times per month.
  • Other - Transmission/Carrier or Clutch cores - 1200 lbs. minimum or once per month, provided minimum 200 lbs. (LTL weight),
    we do not pay for courier freight.
  • Mixed - Brake Shoes / Air Products / Hydraulics / Other - Must meet ONE of the above minimums. If the shipment is >500 lbs. of air product / hydraulic cores, you may send brake shoe cores (any number) along with this shipment. NOTE: CANNOT use the brake shoes combined with the air and hydraulic to make 500 lbs. Similarly, if the customer has 100 shoes and has not yet returned in the month, you can include it with any weight of air product / hydraulic cores.
  • Required information to schedule a core return:
  • Please make sure you have Meritor account number available as this is required to schedule a return.
  • Number of pallets
  • Weight of each pallet or estimated combined weight (we will assume evenly spread across pallets in that case)
  • Location the cores are to be picked up
  • Also, please make sure to include a Brake Shoe Core Return Form or an Hydraulic & Air Products Core Return form (for non-shoes), as packing slip with your core shipment. YOUR MERITOR ACCOUNT NUMBER must be included on the form.
  • For Carrier/Transmission and Clutch please use tag provided with the replacement unit.
  • Ship cores to:
  • Meritor
  • Core Return Center
  • 849 Whitaker Road
  • Plainfield, In.46168
  • MY RETURN MEETS THE MINIMUM REQUIRED AND I WOULD LIKE TO PROCEED TO SCHEDULE PICK UP OF THE CORES.
CONTACT the TMS(Transportation Management System) CUSTOMER SERVICE TEAM:
If you have questions on the return you have scheduled on line call: 248-435-1200
To obtain forms, please visit our website at: https://www.MeritorPartsOnline.com. Click 'Literature on Demand' link located at the bottom of the MPO home page. From the LOD page, enter keyword 'Core' (in the search window in the middle of the LOD page) to retrieve all core related literature and forms. Core forms can be printed from the website.
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